Terms of Service

By subscribing to or using the NOXV platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you are using NOXV on behalf of a clinic or organization, you represent that you have the authority to bind that entity to these terms. If you do not agree with any part of these terms, you must not use our services.

NOXV provides an AI-powered receptionist platform for clinics. Our services include: AI receptionist handling appointment booking, cancellation, and rescheduling via Telegram, WhatsApp, and Voice channels. Bilingual support in Arabic and English. Google Calendar integration for scheduling. Admin dashboard for clinic management. What the service does NOT do: NOXV does not provide medical advice, does not process payments, does not access or store medical records, and does not guarantee provider availability.

As a client, you are responsible for: Accurate Configuration: Providing and maintaining accurate clinic information, service listings, provider schedules, and operating hours. Patient Consent: Informing patients that they are interacting with an AI system and obtaining PDPL-compliant consent for data processing. Admin Security: Ensuring all administrator accounts use passwords with a minimum of 10 characters and following recommended security practices. Acceptable Use: You must not use the platform for purposes other than clinic reception management, attempt unauthorized access, transmit harmful content, or use the service in any way that violates applicable regulations.

NOXV targets 99.5% monthly uptime for the platform. Scheduled maintenance will be conducted with at least 48 hours advance notice, during off-peak hours between 02:00 and 05:00 AST. Force majeure events include, but are not limited to, third-party service outages affecting Telegram, WhatsApp, Google, OpenAI, Twilio, or ElevenLabs, as well as natural disasters, government actions, and telecommunications failures. For detailed uptime commitments and service credits, please refer to our Service Level Agreement (SLA).

The client owns all data submitted to and generated through the platform. NOXV, as a data processor, processes client data solely for the purpose of delivering the service as described in these terms and the Data Processing Agreement. Data portability is available in JSON and CSV formats, delivered within 30 days of request. Upon termination, all client data will be deleted within 90 days, subject to the data retention and deletion timeline described in the Data Processing Agreement.

All intellectual property rights in the NOXV platform, including software, algorithms, AI models, designs, trademarks, and documentation, are owned exclusively by the Provider (NOXV). Upon subscribing, the client receives a limited, non-exclusive, non-transferable license to use the platform for its intended purpose during the term of the subscription. The client retains ownership of all content and data they submit to the platform.

All fees are denominated in Saudi Riyals (SAR) and subject to 15% Value Added Tax (VAT). Payment terms are 30 days from the date of invoice. Late payments incur a fee of 1.5% per month on the outstanding balance. Accounts with payments overdue by more than 60 days may be suspended. NOXV will provide at least 60 days written notice before any price changes take effect.

NOXV's maximum aggregate liability for any claims related to the service shall not exceed the total fees paid by the client in the 12 months preceding the claim. NOXV shall not be liable for any indirect, incidental, special, consequential, or punitive damages. NOXV is not liable for patient outcomes, medical decisions made based on platform interactions, or damages arising from inaccurate clinic data provided by the client.

The client agrees to indemnify and hold NOXV harmless from any claims, losses, or damages arising from: violations of these terms, inaccurate data or configurations provided by the client, or failure to obtain required patient consents. NOXV agrees to indemnify the client from any claims arising from: breaches of the Data Processing Agreement by NOXV, intellectual property infringement by the platform, or gross negligence by NOXV.

Subscriptions are annual and auto-renew unless either party provides at least 30 days written notice before the renewal date. Either party may terminate for cause if the other party materially breaches these terms and fails to cure the breach within 30 days of written notice. Upon termination, client data is retained for 90 days to allow for data export, after which it is permanently deleted in accordance with the Data Processing Agreement.

These terms are governed by the laws of the Kingdom of Saudi Arabia. Disputes shall first be resolved through good-faith negotiation for a period of 30 days. If negotiation fails, the dispute shall be referred to mediation administered by the Saudi Center for Commercial Arbitration (SCCA). If mediation fails, the dispute shall be resolved by arbitration administered by the SCCA, with the seat of arbitration in Riyadh. The language of arbitration shall be Arabic, with English translation available. For matters not subject to arbitration, the competent courts of Riyadh shall have jurisdiction.

Entire Agreement: These Terms of Service, together with the Privacy Policy, Data Processing Agreement, Service Level Agreement, and any applicable Order Forms, constitute the entire agreement between the parties. Amendments: NOXV will provide at least 30 days written notice before any amendments to these terms take effect. Severability: If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Assignment: Neither party may assign its rights or obligations under these terms without the prior written consent of the other party.